Our Handling Time

We ship 5 days a week, Monday to Friday. Our Handling time is 2 days which varies according to product specification and requirements. But the maximum handling time is 4 days garuanteed. If you order rush processing, your order will be shipped within 1 day of complete payment.

Delivery Time

You will be notified about delivery time when you get the order number. Usually the delivery time is 4 days from the day of shipment. Hamro Store is always ready to help our customers with problems regarding our store.

Hamro Store will only refund shipping charges if the carrier has failed to meet its commitment to make delivery and has issued a full refund to Hamro Store. A decision made by a carrier regarding any claim for refund is final.

Where We Ship

Our Shipping Method

We ship through USPS first class mail and priority mail services depends on what you choose. During the checkout process, you'll be offered various shipment choices either USPS first class mail (Which is free) and USPS priority mail services (which will cost $9.99).

Term of Fulfillment

All merchandise purchased through this website is F.O.B. ("Free on Board") at our store in United States. This means that our obligations for shipment are fulfilled once we have delivered the merchandise to a common carrier such as UPS and that title and the risk of loss or damage to that merchandise legally pass to you at that point. Accordingly, it is important that you verify that your home insurance policy covers you for "goods in transit".

Tracking Your Shipment

Simply go to My Account at the top right corner of every page on this website. You'll be able to see all of your past online and in-store orders and their status. Once an order is shipped, you'll see a tracking number that you can use to follow your shipment with USPS. Of course, if you prefer, you can also contact us by eMail, phone or chat and we'll be glad to give you that information.

Customs & Import Taxes

Orders shipped outside United States may be subject to customs duties, import fees, brokerage fees, charges for VAT or additional taxes or other like charges when the package arrives in the country of destination. Requirements or restrictions relating to these matters may also cause some delay in delivery.

In many cases, USPS will offer to cover the brokerage fees are offered at no charge when you select some express mode of USPS shipment.

We are not responsible for, nor can we offer any specific advice on, such additional charges that you may incur when your merchandise arrives, and we cannot make refunds to customers who do not receive shipments because they have declined to pay these charges.

Please consult your local, regional or national government agency/agencies before placing your order and ask about these possible charges, so that you know in advance what your total charges will be.

Damaged or Gone Missing During Shipment

We package your merchandise carefully so that it arrives ready to give you years of enjoyable water sport adventures. However, we don't control what happens after it leaves our building. Therefore, for your protection, don't sign for merchandise until you've inspected it for damage and completeness of the order.

If you find damaged merchandise or if merchandise is missing, keep all of the original shipping packaging and take photos of the packaging to show the condition in which it arrived as well as photos of the damaged merchandise inside.

Because we paid USPS for the shipment (we're the "shipper"), we must file any claim on your behalf. However, we can only do that if you provide us with all the information required by USPS. To do so, simply open a new Support Ticket from within your My Account and provide us with the following information:

• the order number for the shipment with which you have a problem (under My Orders);
• the tracking number (from USPS) for that shipment (click on "View Order" to get all the tracking numbers for each order).

When you create the Support Ticket, please upload any photos you have of damaged packaging or merchandise. If you have many photos, please zip them first so that you can upload them all at once when you submit your ticket.

We'll then file the claim with USPS on your behalf and keep you posted on developments.

Please note that USPS are likely to contact you and could even send an inspector to your location to verify the claim. They might also send you additional paperwork to fill out. Therefore, keep all original shipping material and received goods until you hear from us that your file has been resolved or closed. Until that occurs, please be patient with the process and cooperate with any requests you may receive for additional information. Both of these carriers usually take some time to process claims. We know it's annoying because you want to jump into the water with your equipment... But, fortunately enough, it is very, very rare that shipments get lost or damaged in transit.

Once everything is sorted out with USPS, we'll let you know whether you need to send the damaged equipment back to us and how we can proceed with the replacement of your order.

USPS will not give insurance refunds for damaged or lost merchandise unless the steps described above are followed, documented and approved by them and this can only be achieved with your collaboration. The decision made by a carrier regarding any claim for refund is final.

Returns & Exchanges

Find Return and Replacement Policy by Clicking Here

Free Delivery Promotion

All the order from our store are eligible for Free Shipping if our customer selects First Class USPS as a shipping method.